fa111's Privacy Policy

1 Data Collection

fa111 collects two types of information from you — information you provide voluntarily and information collected automatically. Details are described below.

A. Information You Provide

• Full name, date of birth, email address, and mobile number at the time of registration.
• A copy of your national identity card, passport, or driving license for identity verification (KYC).
• Payment method details such as your bKash, Nagad, or Rocket account number.
• Messages and related information you provide when contacting customer support.
• Information provided for account recovery or security verification.

B. Automatically Collected Information

• IP address, browser type, operating system, and device information.
• Time of site visits, page views, click patterns, and session duration.
• Browsing information collected through cookies and similar technologies.
• Transaction history, betting records, and gaming activity data.

2 Purpose of Data Use

fa111 uses collected information only for specific legitimate purposes. We use your information for the following reasons:

• To create, manage, and secure your account.
• To process deposits, withdrawals, and other financial transactions.
• To verify age — fa111 is for users aged 21 and above only.
• To prevent fraud, money laundering, and other illegal activities.
• To provide 24/7 customer support and resolve issues.
• To implement responsible gaming policies and protect users.
• To improve services, fix errors, and enhance user experience.
• To send information about promotional offers and bonuses based on your consent.
• To meet applicable legal and regulatory obligations.

3 Data Storage and Security

fa111 applies industry-standard security technologies to protect your personal information.

Security Measures

• SSL (Secure Socket Layer) encryption — every connection is encrypted.
• TLS protocol is used during data transfers.
• Sensitive information is stored on secure servers and kept in an encrypted state.
• Firewalls and access control systems are active to prevent unauthorized access.
• Regular security audits and vulnerability assessments are conducted.

Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. After that period, the information is securely deleted or anonymized.

4 Sharing Information with Third Parties

fa111 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

A. Service Provider Partners

We work with selected service providers for payment processing, identity verification, fraud prevention, and technical support. They may use your information only in accordance with our instructions and under contractual confidentiality terms.

B. Legal Requirements

In the case of a court order, legal investigation, or a lawful request from a government authority, we may be required to provide necessary information. In such cases, we will comply with applicable law.

C. Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. If such a change occurs, we will notify users in advance.

5 Cookie Policy

The fa111 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure core site functionality.
• Functionality Cookies: To remember your preferences and settings, such as language or display preferences.
• Analytics Cookies: To analyze site usage patterns and improve services.
• Security Cookies: To detect and prevent fraudulent activity.

You can control most cookies by changing your browser settings. However, disabling certain cookies may limit some site functionality.

6 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights.

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: You may request that your information be used in a limited way for specific purposes.
• Right to Object: You may object to certain processing, including opting out of marketing communications.
• Right to Data Portability: We can provide the information we hold about you in a structured format.

7 Protection of Minors

fa111 strictly provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is mandatory during registration. If any user registers with a false age, that account will be closed immediately and the associated information will be deleted. If we become aware that we have collected information from a minor, we will delete that information without delay.

If a parent or guardian believes their child has provided information on our platform, please contact us.

8 Third-Party Links and Services

The fa111 platform may contain links to external websites. These external sites have their own privacy policies and fa111 is not responsible for them. We recommend that you read the privacy policy of any third-party site before visiting it.

When using bKash, Nagad, and Rocket as payment methods, you will be subject to those companies' own privacy policies. fa111 does not control the data processing of these payment partners.

9 International Data Transfers

Your information may be processed or stored in countries that may not have the same data protection laws as Bangladesh. However, wherever data is transferred, we ensure that:

• Industry-standard technical measures have been taken to protect the data.
• All third-party providers are contractually bound to comply with the standards of this Privacy Policy.
• Data will be used only for the purposes described in this Policy.

10 Policy Changes

fa111 reserves the right to update this Privacy Policy at any time. For significant changes, we will send a notification to your registered email and clearly announce it on the site.

By continuing to use the site after any changes, you are considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

Previous versions of this policy are available from our support team upon request.

11 Responsible Gaming and Data Protection

At fa111, we take responsible gaming very seriously. To this end, we analyze information about your gaming behavior in order to identify potentially problematic gaming patterns.

This analysis is solely for your protection — to set your betting limits, provide self-exclusion options, and offer support where needed. To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact Us

If you have any questions or comments about this Privacy Policy, or any requests regarding your information, please contact us:

After receiving your request, we will do our best to respond as quickly as possible. Complex matters may take some time to resolve fully, but we will keep you informed of the progress.